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{\listoverride\listid2007971176\listoverridecount0\ls9}}{\info{\title 084680 - Microsoft\'ae Office Outlook\'ae 2003: Level 1}{\author Peter Bauer}{\operator Peter Bauer}{\creatim\yr2003\mo11\dy10\hr13\min21}{\revtim\yr2003\mo11\dy10\hr13\min21}
{\version2}{\edmins0}{\nofpages2}{\nofwords863}{\nofchars4923}{\*\company Element K}{\nofcharsws6045}{\vern8247}}\widowctrl\ftnbj\aenddoc\noxlattoyen\expshrtn\noultrlspc\dntblnsbdb\nospaceforul\formshade\horzdoc\dgmargin\dghspace180\dgvspace180
\dghorigin1701\dgvorigin1984\dghshow1\dgvshow1\jexpand\viewkind5\viewscale100\pgbrdrhead\pgbrdrfoot\splytwnine\ftnlytwnine\htmautsp\nolnhtadjtbl\useltbaln\alntblind\lytcalctblwd\lyttblrtgr\lnbrkrule \fet0\sectd 
\linex0\endnhere\pgbrdropt32\sectlinegrid360\sectdefaultcl {\*\pnseclvl1\pnucrm\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl2\pnucltr\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl3\pndec\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl4
\pnlcltr\pnstart1\pnindent720\pnhang{\pntxta )}}{\*\pnseclvl5\pndec\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl6\pnlcltr\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl7\pnlcrm\pnstart1\pnindent720\pnhang{\pntxtb (}
{\pntxta )}}{\*\pnseclvl8\pnlcltr\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl9\pnlcrm\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}\pard\plain 
\s2\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0 \b\fs36\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {Microsoft\'ae Office Outlook\'ae 2003: Level 1
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Course Specifications
\par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 Course number: 084680\line Software: Microsoft\'ae Office Outlook\'ae 2003\line 
Course length: 1.0 day(s)\line Certification: Microsoft\'ae Office Specialist for Microsoft\'ae Outlook\'ae 2003
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Course Description
\par }\pard\plain \s15\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 This course is the first in a series of three Microsoft\'ae
 Office Outlook\'ae courses. It will provide you with the skills you need to start sending and responding to email in Microsoft\'ae Outlook\'ae 2003, as well as maintaining your Calendar, scheduling meetings, and working with tasks and notes. 
\par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\b\f1\fs20 Course Objective: }{\f1\fs20 
You will compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.\line \line }{\b\f1\fs20 Target Student: }{\f1\fs20 This course is designed for people with a basic understanding of
 Microsoft Windows who need to learn how to use Microsoft\'ae Outlook\'ae
 2003 to compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes. This course is intended for persons interested in pursuing the Microsoft\'ae Office Specialist certification for Outlook.\line \line 
}{\b\f1\fs20 Prerequisites: }{\f1\fs20 This course assumes that you are familiar with using personal computers and have used a mouse and keyboard; basic typing skills are recommended. You should be comfortable in the Windows en
vironment and be able to use Windows to manage information on your computer. Specifically, you should be able to: launch and close programs; navigate to information stored on the computer; and manage files and folders. The following courses are recommende
d, or you should have equivalent knowledge of: 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls1\adjustright\rin0\lin720\itap0 {\f1\fs20 Windows XP Professional: Level 1
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls2\adjustright\rin0\lin720\itap0 {\f1\fs20 Windows XP Professional: Level 2
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls3\adjustright\rin0\lin720\itap0 {\f1\fs20 Windows XP: Introduction
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls4\adjustright\rin0\lin720\itap0 {\f1\fs20 Windows 2000: Introduction
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Delivery Method: }{\f1\fs20 Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Certification
\par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 Microsoft\'ae Outlook\'ae
 2003: Level 1 is one of a series of Element K courseware titles that addresses Microsoft\'ae Office Specialist skill sets. The Office Specialist program is for individuals who use Microsoft's busin
ess desktop software and who seek recognition for their expertise with specific Microsoft products. Certification candidates must pass one or more product proficiency exams in order to earn Office Specialist certification. 
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Hardware Requirements
\par }\pard\plain \s15\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 For this c
ourse, you will need one computer for the classroom to run Windows Server 2003 Standard Edition and Exchange Server 2003 that meets the following system requirements: 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin720\itap0 
\fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 Pentium III 133 MHz (550 MHz recommended)
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls5\adjustright\rin0\lin720\itap0 {\f1\fs20 256 MB RAM (512 MB recommended)
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}10 GB disk space plus 700 MB for Exchange Server 2003
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}CD-ROM or DVD drive
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}VGA or higher video adapter and monitor
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Keyboard and Microsoft mouse or other input device
\par }\pard\plain \s15\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 
For this course, you will need one computer for each student and one for the instructor. Each computer will need the following minimum hardware components: 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls6\adjustright\rin0\lin720\itap0 
\fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 A 233 MHz Pentium-class processor if you use Windows XP Professional as your operating system. 300 MHz is recommended. 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls6\adjustright\rin0\lin720\itap0 {\f1\fs20 
A 133 MHz Pentium-class processor if you use Windows 2000 Professional as your operating system. 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}128 MB of RAM.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A 5 GB hard disk or larger if you use Windows XP Professional as your operating system. You should have at least 600 MB free hard-disk space available for the Office installation. 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A 3 GB hard disk or larger if you use Windows 2000 Professional as your operating system. You should have at least 600 MB free hard-disk space available for the Office installation. 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A floppy disk drive.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A CD-ROM drive.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A mouse or other pointing device.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}An 800 x 600 resolution monitor.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Network cards and cabling for local network access.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Internet access (see your local network administrator).
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A printer (optional).
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A projection system to display the instructor's computer screen.
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Platform Requirements
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls7\adjustright\rin0\lin720\itap0 
\fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 Windows
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Software Requirements
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls8\adjustright\rin0\lin720\itap0 
\fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 Microsoft Windows Server 2003, Enterprise Edition.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls8\adjustright\rin0\lin720\itap0 {\f1\fs20 Microsoft Exchange Server 2003.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Either Windows XP Professional with Service Pack 1a or later or Windows 2000 Professional with Service Pack 4 or later. 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Microsoft\'ae Office Professional Edition 2003.
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Performance-Based Objectives
\par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20 Upon successful completion of this course, students will be able to: 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls9\adjustright\rin0\lin720\itap0 {\f1\fs20 
identify the components of the Outlook environment and compose and respond to a simple message. 
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}compose messages.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}use folders to manage mail.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}schedule appointments.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}schedule meetings.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}manage contacts and contact information.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}create and edit tasks.
\par {\listtext\pard\plain\f3\fs20 \loch\af3\dbch\af0\hich\f3 \'b7\tab}create and edit notes.
\par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1 Course Content
\par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\b\f1\fs20 Lesson 1: Getting Started with Outlook}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 1A: Log On to Outlook
\par Topic 1B: The Outlook Environment
\par Topic 1C: Compose and Send a Simple Message 
\par Topic 1D: Open a Message
\par Topic 1E: Reply to a Message
\par Topic 1F: Print a Message
\par Topic 1G: Delete a Message
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Lesson 2: Composing Messages}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 2A: Address a Message
\par Topic 2B: Format a Message
\par Topic 2C: Check Spelling and Grammar 
\par Topic 2D: Attach a File
\par Topic 2E: Forward a Message
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Lesson 3: Managing Mail}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 3A: Open and Save an Attachment
\par Topic 3B: Flag a Message
\par Topic 3C: Create a Folder
\par Topic 3D: Move Messages to a Folder 
\par Topic 3E: Copy Messages to Folders
\par Topic 3F: Delete a Folder
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Lesson 4: Scheduling Appointments}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 4A: The Outlook Calendar
\par Topic 4B: Schedule an Appointment
\par Topic 4C: Assign a Category to an Appointment 
\par Topic 4D: Update Calendar Entries
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Lesson 5: Scheduling Meetings}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 5A: Schedule a Meeting
\par Topic 5B: Reply to a Meeting Request 
\par Topic 5C: Propose a New Meeting Time 
\par Topic 5D: Track Meeting Responses
\par Topic 5E: Update a Meeting Request 
\par Topic 5F: Cancel a Meeting Request 
\par Topic 5G: Print the Calendar
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Lesson 6: Managing Contacts}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 6A: Add a Contact
\par Topic 6B: Sort Contacts
\par Topic 6C: Find a Contact
\par Topic 6D: Generate a Map
\par Topic 6E: Edit a Contact
\par Topic 6F: Delete a Contact
\par Topic 6G: Print Contacts
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Lesson 7: Managing Tasks}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 7A: Create a Task
\par Topic 7B: Edit a Task
\par Topic 7C: Update a Task
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Lesson 8: Using Notes}{\f1\fs20 
\par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0 {\f1\fs20 Topic 8A: Create a Note
\par Topic 8B: Edit a Note
\par Topic 8C: Copy a Note
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\f1\fs20 
\par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\b\f1\fs20 Appendix A: Microsoft Office Specialist Program}{\f1\fs20 
\par }\pard \ql \li0\ri0\sa240\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {
\par }}