Knowledge Management
Course Specifications
Course number: 088884
Course length: 1.0 day(s)
Course Description
Course Objective: You will understand the importance of the greatest business asset—knowledge—and the aspects of how to manage it well. 

Target Student: This course is intended for senior managers, managers, and supervisors in any type of company.

Prerequisites: There are no prerequisites for this course. 
Hardware Requirements
If you wish to use the overheads provided on the interactive CD-ROM, you will need to set up a computer for yourself. If time allows and you wish to use the business simulations provided on the CD-ROM in the classroom, you will need to set up a computer for each student participating in the class. 
•	A Pentium® III with 500 MHz (or better), or Macintosh® Intel-based or PowerPC G4 (or better) processor.
•	At least 512 MB of RAM. 
•	A monitor capable of 1024 x 768 screen resolution and 32-bit color display.
Software Requirements
Each computer requires the following software:
•	Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher). 
•	Microsoft® Internet Explorer® 7 (or higher), Mozilla® Firefox® 2 (or higher), or Apple® Safari® 2 (or higher), with pop-up blocking turned off. 
•	Adobe® Flash® Player 8 (current version recommended).
Course Objectives
Upon successful completion of this course, students will be able to: 
•	examine the basics of knowledge management.
•	examine how knowledge management aids organizational learning.
•	identify how to implement knowledge management.
Course Content
Lesson 1: Basics of Knowledge Management

Topic 1A: Knowledge Management: Why Now? 
Topic 1B: Examine the Knowledge Pyramid 
Topic 1C: Identify the Classes of Knowledge 

Lesson 2: Knowledge Management and Organizational Learning

Topic 2A: Examine the Knowledge Management Process 
Topic 2B: Examine the RICE Model 
Topic 2C: Build a Knowledge Culture 

Lesson 3: Implementing Knowledge Management

Topic 3A: Implement Knowledge Management Initiatives 
Topic 3B: Institute Best Practices