Coaching Essentials
Course Specifications
Course number: 088678
Software: Microsoft Windows®
Course length: 0.5 day(s)
Course Description
As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful. 
Course Objective: You will establish a coaching relationship with the coachee, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.

Target Student: Managers, supervisors, team members, team leaders, project managers, mentors and anyone who needs to coach and give feedback as part of his or her job and who wants to learn how to apply the coaching process in order to successfully improve the performance of others.

Prerequisites: There are no prerequisite skills for this course, however, you might be interested in the following related courses: Motivating Employees, Change Management for Managers, Managing Conflict, Performance Management: and Communication Techniques. 

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Hardware Requirements
•	Pentium 90 MHz or higher processor, or Macintosh PowerPC.
•	Screen resolution of 800 x 600 set to 256 colors.
Platform Requirements
Software Requirements
•	Windows® 95, Windows® 98, Windows® 2000, Windows® ME, Windows® NT 4.0, Windows® XP Home Edition, or Windows® XP Professional. 
•	Microsoft® Internet Explorer® 5.0x, 5.5, 6.0; or Netscape Navigator® (excluding 6.0 and 6.1). 
•	Adobe® Acrobat® Reader® 6.0 or higher; Apple® QuickTime® 5.0 or higher; Macromedia® Flash Player® 6.0.79 or higher; or Macromedia® Shockwave® 7.0.2, 8.0, 8.5, 8.5.1, or higher. 
•	Turn off pop-up blocking (Windows XP with Service Pack 2 Internet Explorer users only). 
Performance-Based Objectives
Upon successful completion of this course, students will be able to: 
•	establish the coaching relationship.
•	identify methods of conducting the initial coaching conversation.
•	execute an action plan. 
Course Content
Lesson 1: Establishing the Coaching Relationship
Topic 1A: Observe Performance Before Beginning to Coach
Topic 1B: Initiate the Coaching Relationship

Lesson 2: Conducting the Initial Coaching Conversation
Topic 2A: Practice Active Listening Skills
Topic 2B: Determine the Coaching Approach
Topic 2C: Have the Initial Coaching Conversation

Lesson 3: Executing the Action Plan
Topic 3A: Create the Action Plan
Topic 3B: Modify the Action Plan
Topic 3C: Recognize That Goals Have Been Met