Project Managing Outsourced Resources
Course Specifications
Course number: 085080
Course length: 1.0 day(s)
Course Description
Course Objective: You will learn to manage outsourced resources and identify the skills required to do the same.

Target Student: This course is targeted at IT managers and other project managers who are responsible for managing outsourced personnel or projects with outsourced personnel.

Prerequisites: Familiarity with project management concepts and knowledge on effective communication are recommended but not required. To ensure your success, however, we suggest you take the following Element K courses: 
•	Project Management for Technical Teams 
•	Basics of Effective Communication (Second Edition) 
Hardware Requirements
•	PC with Intel® Pentium® IV 800 MHz processor or higher 
•	512 MB of RAM or higher 
•	Generic monitor (1024 x 768) 
•	Display system to project the instructor’s computer screen 
Software Requirements
Each computer requires the following software:
•	Microsoft® Windows Vista® 
•	Windows® XP (Professional or Home Edition) 
•	Windows 2000 
•	Apple® Mac OS® X 10.4 (or higher) 
Course Objectives
Upon successful completion of this course, students will be able to: 
•	discuss the basics of outsourcing and different outsourcing models. 
•	identify the steps involved in the outsourcing process. 
•	prepare to work with outsourced resources. 
•	manage outsourced resources. 
•	develop skills to recognize and resolve conflicts in your workplace. 
•	handle issues among resources. 
•	assess the performance of your resources. 
Course Content
Lesson 1: Getting Started with Outsourcing

Topic 1A: The Basics of Outsourcing 
Topic 1B: Identify Outsourcing Models 

Lesson 2: Outlining the Outsourcing Process 

Topic 2A: Identify Contractual Agreements 
Topic 2B: Select a Vendor 
Topic 2C: Select Resources 

Lesson 3: Preparing to Work with Outsourced Resources

Topic 3A: Identify the Roles of a Project Manager 
Topic 3B: Identify the Elements of Your Team 
Topic 3C: Onboard the Outsourced Resources 
Topic 3D: Set Clear Expectations
 
Lesson 4: Managing Outsourced Resources

Topic 4A: Communicate Effectively 
Topic 4B: Provide Effective Feedback 
Topic 4C: Motivate Resources 

Lesson 5: Managing Conflicts

Topic 5A: Recognize Conflicts 
Topic 5B: Resolve Conflicts 

Lesson 6: Handling Issues Among Resources

Topic 6A: Resolve Cross-Cultural Issues 
Topic 6B: Resolve Cross-Generational Issues 

Lesson 7: Assessing Resources

Topic 7A: Measure Resource Performance 
Topic 7B: Close Out a Project