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{\revtim\yr2010\mo5\dy4\hr11\min53}{\version1}{\edmins2}{\nofpages2}{\nofwords377}{\nofchars2150}{\*\company Element K India}{\nofcharsws2522}{\vern24689}} \widowctrl\ftnbj\aenddoc\noxlattoyen\expshrtn\noultrlspc\dntblnsbdb\nospaceforul\formshade\horzdoc\dgmargin\dghspace180\dgvspace180\dghorigin1800\dgvorigin1440\dghshow1\dgvshow1 \jexpand\viewkind1\viewscale140\pgbrdrhead\pgbrdrfoot\splytwnine\ftnlytwnine\htmautsp\nolnhtadjtbl\useltbaln\alntblind\lytcalctblwd\lyttblrtgr\lnbrkrule\nobrkwrptbl\viewnobound1\snaptogridincell\allowfieldendsel \wrppunct\asianbrkrule\rsidroot1778975\newtblstyruls\nogrowautofit \fet0\sectd \linex0\endnhere\sectlinegrid360\sectdefaultcl\sftnbj {\*\pnseclvl1\pnucrm\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl2\pnucltr\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl3\pndec\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl4\pnlcltr\pnstart1\pnindent720\pnhang {\pntxta )}}{\*\pnseclvl5\pndec\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta 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Course number: }{\f1\fs20\insrsid1778975 085080\line }{ \b\f1\fs20\insrsid1778975 Course length: }{\f1\fs20\insrsid1778975 1.0 day(s) \par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1778975 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\insrsid1778975 Course Description \par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\b\f1\fs20\insrsid1778975 Course Objective: }{\f1\fs20\insrsid1778975 You will learn to manage outsourced resources and identify the skills required to do the same.\line \line }{\b\f1\fs20\insrsid1778975 Target Student: }{\f1\fs20\insrsid1778975 This course is targeted at IT managers and other project managers who are responsible for managing outsourced personnel or projects with outsourced personnel.\line \line }{\b\f1\fs20\insrsid1778975 Prerequisites: }{\f1\fs20\insrsid1778975 Familiarity with project management concepts and knowledge on effective communication are recommended but not required. To ensure your success, however, we suggest you take the following Element K courses: \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls1\adjustright\rin0\lin720\itap0\pararsid1778975 { \i\f1\fs20\insrsid1778975 Project Management for Technical Teams}{\f1\fs20\insrsid1778975 \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}{\i\f1\fs20\insrsid1778975 Basics of Effective Communication (Second Edition)}{\f1\fs20\insrsid1778975 \par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1778975 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\insrsid1778975 Hardware Requirements \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \ql 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\li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20\insrsid1778975 Each computer requires the following software: \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls3\adjustright\rin0\lin720\itap0\pararsid1778975 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20\insrsid1778975 Microsoft\'ae Windows Vista\'ae \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Windows\'ae XP (Professional or Home Edition) \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Windows 2000 \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Apple\'ae Mac OS\'ae X 10.4 (or higher) \par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1778975 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\insrsid1778975 Course Objectives \par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\fs20\insrsid1778975 Upon successful completion of this course, students will be able to: \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\jclisttab\tx720\aspalpha\aspnum\faauto\ls4\adjustright\rin0\lin720\itap0\pararsid1778975 { \f1\fs20\insrsid1778975 discuss the basics of outsourcing and different outsourcing models. \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}identify the steps involved in the outsourcing process. \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}prepare to work with outsourced resources. \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}manage outsourced resources. \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}develop skills to recognize and resolve conflicts in your workplace. \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}handle issues among resources. \par {\listtext\pard\plain\f3\fs20\insrsid1778975 \loch\af3\dbch\af0\hich\f3 \'b7\tab}assess the performance of your resources. \par }\pard\plain \s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1778975 \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\f1\insrsid1778975 Course Content \par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\b\f1\fs20\insrsid1778975 Lesson 1: Getting Started with Outsourcing}{ \b\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Topic 1A: }{\f1\fs20\insrsid1778975 The Basics of Outsourcing \par }{\b\f1\fs20\insrsid1778975 Topic 1B: }{\f1\fs20\insrsid1778975 Identify Outsourcing Models }{\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Lesson 2: Outlining the Outsourcing Process }{\b\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Topic 2A: }{\f1\fs20\insrsid1778975 Identify Contractual Agreements \par }{\b\f1\fs20\insrsid1778975 Topic 2B: }{\f1\fs20\insrsid1778975 Select a Vendor \par }{\b\f1\fs20\insrsid1778975 Topic 2C: }{\f1\fs20\insrsid1778975 Select Resources }{\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Lesson 3: Preparing to Work with Outsourced Resources}{\b\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Topic 3A: }{\f1\fs20\insrsid1778975 Identify the Roles of a Project Manager \par }{\b\f1\fs20\insrsid1778975 Topic 3B: }{\f1\fs20\insrsid1778975 Identify the Elements of Your Team \par }{\b\f1\fs20\insrsid1778975 Topic 3C: }{\f1\fs20\insrsid1778975 Onboard the Outsourced Resources \par }{\b\f1\fs20\insrsid1778975 Topic 3D: }{\f1\fs20\insrsid1778975 Set Clear Expectations}{\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Lesson 4: Managing Outsourced Resources}{\b\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Topic 4A: }{\f1\fs20\insrsid1778975 Communicate Effectively \par }{\b\f1\fs20\insrsid1778975 Topic 4B: }{\f1\fs20\insrsid1778975 Provide Effective Feedback \par }{\b\f1\fs20\insrsid1778975 Topic 4C: }{\f1\fs20\insrsid1778975 Motivate Resources }{\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Lesson 5: Managing Conflicts}{\b\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Topic 5A: }{\f1\fs20\insrsid1778975 Recognize Conflicts \par }{\b\f1\fs20\insrsid1778975 Topic 5B: }{\f1\fs20\insrsid1778975 Resolve Conflicts }{\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Lesson 6: Handling Issues Among Resources}{\b\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Topic 6A: }{\f1\fs20\insrsid1778975 Resolve Cross-Cultural Issues \par }{\b\f1\fs20\insrsid1778975 Topic 6B: }{\f1\fs20\insrsid1778975 Resolve Cross-Generational Issues }{\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Lesson 7: Assessing Resources}{\b\f1\fs20\insrsid1778975 \par }{\f1\fs20\insrsid1778975 \par }\pard \ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid1778975 {\b\f1\fs20\insrsid1778975 Topic 7A: }{\f1\fs20\insrsid1778975 Measure Resource Performance \par }{\b\f1\fs20\insrsid1778975 Topic 7B: }{\f1\fs20\insrsid1778975 Close Out a Project \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\insrsid1778975 \par }}