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\rtlch \af1 \ltrch \f1\insrsid16609653 Course Specifications
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\b\f1\fs20\insrsid16609653 Course number: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 088913\line }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Course length: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 1.0 day(s)
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\rtlch \af1 \ltrch \f1\insrsid16609653 Course Description
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\b\f1\fs20\insrsid16609653 Course Objective: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 You will manage client relationships during various phases of a project's life cycle.\line \line }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 
Target Student: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 This course is intended for managers, supervisors, team leaders, and individual contributors that need to manage relationships with critical customers.\line \line }{\rtlch \ab\af1\afs20 
\ltrch \b\f1\fs20\insrsid16609653 Prerequisites: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 There are no prerequisites for this course. 
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\rtlch \af1 \ltrch \f1\insrsid16609653 Hardware Requirements
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If you wish to use th
e overheads provided on the CD-ROM, you will need to set up a computer for yourself. If time allows and you wish to use the business simulations provided on the CD-ROM in the classroom, you will need to set up a computer for each student participating in 
the class. 
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\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}At least 512 MB of RAM. 
\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}A monitor capable of 1024 x 768 screen resolution and 32-bit color display. 
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\rtlch \af1 \ltrch \f1\insrsid16609653 Software Requirements
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\ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653\charrsid16609653 Each computer requires the following software:
\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \ltrpar\ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar
\jclisttab\tx720\aspalpha\aspnum\faauto\ls2\adjustright\rin0\lin720\itap0\pararsid16609653 \rtlch \af0\afs24\alang1025 \ltrch \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Microsoft\'ae Windows
\'ae 7, Windows Vista\'ae, Windows XP (Professional or Home Edition), Windows 2000, or Apple\'ae Mac OS\'ae X 10.4 (or higher). 
\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Microsoft\'ae Internet Explorer\'ae 7 (or higher), Mozilla\'ae Firefox\'ae 2 (or higher), or Apple\'ae Safari\'ae
 2 (or higher), with pop-up blocking turned off. 
\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}Adobe\'ae Acrobat\'ae Reader\'ae 6.0 or higher and Adobe\'ae Flash\'ae Player 8 (current version recommended). 
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\rtlch \af1 \ltrch \f1\insrsid16609653 Course Objectives
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\b\f1\fs20\insrsid16609653\charrsid16609653 Upon successful completion of this course, students will be able to: 
\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \ltrpar\ql \fi-360\li720\ri0\sb100\sa100\sbauto1\saauto1\widctlpar
\jclisttab\tx720\aspalpha\aspnum\faauto\ls3\adjustright\rin0\lin720\itap0\pararsid16609653 {\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 manage client relationships during the project initiation and planning. 
\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}manage client relationships during project implementation and close-out. 
\par {\listtext\pard\plain\ltrpar \rtlch \af1\afs20 \ltrch \f3\fs20\insrsid16609653 \loch\af3\dbch\af0\hich\f3 \'b7\tab}manage interaction-based causes of project failure. 
\par }\pard\plain \ltrpar\s3\ql \li0\ri0\sb100\sa100\sbauto1\saauto1\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16609653 \rtlch \ab\af0\afs27\alang1025 \ltrch \b\fs27\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {
\rtlch \af1 \ltrch \f1\insrsid16609653 Course Content
\par }\pard\plain \ltrpar\ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid16609653 \rtlch \af0\afs24\alang1025 \ltrch \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\rtlch \ab\af1\afs20 \ltrch 
\b\f1\fs20\insrsid16609653 Lesson 1: Managing Relationships During Initiation and Planning}{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 
\par }\pard \ltrpar\ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid16609653 {\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 1A: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Understand the Project Life Cycle 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 1B: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Maximize Client Satisfaction 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 1C: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Manage the Four Dimensions of Relationships 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 1D: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Build Relationships During the Project Initiation 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 1E: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Develop Relationships During Project Planning 
\par }\pard \ltrpar\ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid16609653 {\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Lesson 2: Managing Relationships During Execution and Close-Out}{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 
\par }\pard \ltrpar\ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid16609653 {\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 2A: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Manage Interactions During Project Implementation 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 2B: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Perform a Close-Out to Extend Relationships 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 2C: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Exceed a Client's Expectations with a Service Plan 
\par }\pard \ltrpar\ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid16609653 {\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Lesson 3: Managing Interaction-Based Causes of Project Failure}{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 
\par }\pard \ltrpar\ql \li720\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin720\itap0\pararsid16609653 {\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 3A: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Examine Interaction-Based Causes of Project Failure 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 3B: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Manage the Failure of an Unclear Definition 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 3C: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Overcome Problems with Risk Management 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 3D: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Deal with the Failures of Poorly Managed Handoffs 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 3E: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Manage the Failure of Untested Assumptions 
\par }{\rtlch \ab\af1\afs20 \ltrch \b\f1\fs20\insrsid16609653 Topic 3F: }{\rtlch \af1\afs20 \ltrch \f1\fs20\insrsid16609653 Manage a Lack of Sound Communication 
\par }\pard \ltrpar\ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0 {\rtlch \af0 \ltrch \insrsid14496393 
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