Managing Multigenerational Teams
Course Specifications
Course number: 088778

Course length: 1.0 day(s)
Course Description
You're the manager of a team of people from different generations and you need them to cooperate, collaborate, and deliver maximum performance. 
Course Objective: You will recognize how generational differences affect your team's performance and conduct, and you will change problematic behavior, leverage generational assets, and hire and retain members of a specific generation to complement your team.

Target Student: Managers of multigenerational teams who need to resolve problems and lead their members to deliver peak performance.

Prerequisites: There are no prerequisites for this course.

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Hardware Requirements
•	A Pentium® III with 500 MHz (or better), or Macintosh® Intel-based or PowerPC G4 (or better) processor. 
•	At least 512 MB of RAM. 
•	A monitor capable of 1024 x 768 screen resolution and 32-bit color display. 
Platform Requirements
•	Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher). 
Software Requirements
•	Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher). 
•	Microsoft® Internet Explorer® 7 (or higher), Mozilla® Firefox® 2 (or higher), or Apple® Safari® 2 (or higher), with pop-up blocking turned off. 
•	Adobe® Flash® Player 8 (current version recommended). 
Performance-Based Objectives
Upon successful completion of this course, students will be able to: 
•	handle intergenerational workplace issues. 
•	promote the capabilities of multigenerational teams. 
Course Content
Lesson 1: Handling Intergenerational Workplace Issues 
Topic 1A: Map Your Own Generational Attitudes 
Topic 1B: Reinforce Performance Expectations 
Topic 1C: Communicate Effectively with Your Team 
Topic 1D: Motivate Your Team
Lesson 2: Promoting the Skills of Multigenerational Teams 
Topic 2A: Adapt to Multigenerational Teams 
Topic 2B: Maximize the Potential of Generations 
Topic 2C: Collaborate with Generations 
Topic 2D: Coach Generations on Your Team 
Topic 2E: Interview Multigenerational Job Candidates 
Topic 2F: Retain Intergenerational Employees
Appendix A: Negotiation Matrix