Conflict Management

Duration:
Self-study

Description:
Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Table Of Contents:
Part 1: Foundation
Foundation: Build Commitment
Part Summary

Part 2: Explore
Self-Assessment
Nine Approaches to Managing Conflict and Disagreement
Part Summary

Part 3: Plan
Plan: Gain Support
Part Summary

Part 4: Implement
Implement: Act
Part Summary

Part 5: Follow Through
Follow Through: Stay Involved
Part Summary