Microsoft® Office Outlook® 2010: Part 2

Course Specifications

Course Number:

091042

Course Length:

1 day

Course Description

Overview:

Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information among employees. As email grew in popularity and use, most organizations found the need to implement a corporate mail management system such as Microsoft® Office Outlook® to handle the emails, meeting invitations, and other communications sent among employees.

In this course, you will explore the advanced features provided with the Outlook interface, such as advanced message, calendar, and contacts management. You will use the Tasks and Journal workspaces provided in the application to manage task assignments to you and others, and to record interactions you have with your colleagues. You will also share your workspaces with other users, and use Outlook data files to save and back up your important information.

This course is the second in a series of two Microsoft® Office Outlook® 2010 courses. It will provide you with the advanced skills you may need to fully and efficiently use Outlook 2010 to manage your communications and interactions with other people. You can also use this course to prepare for the Microsoft Office Specialist (MOS) certification exams for Microsoft Outlook 2010.

Course Objectives:

Target Student:

This course is intended for people who have a basic understanding of Microsoft® Windows® and Microsoft Office Outlook 2010 and want or need to know how to perform more advanced tasks in Outlook.

Prerequisites:

To ensure success, students should be familiar with using personal computers, and should have experience using a keyboard and mouse. Students should be comfortable in the Windows® 7 environment, and be able to use Windows 7 to manage information on their computers. Specific tasks the students should be able to perform include: launching and closing applications, navigating basic file structures, and managing files and folders. Before starting this course, students should have completed one or more of the following courses or possess the equivalent knowledge:

Course-specific Technical Requirements

For this course, you will need one computer serving as the Active Directory Domain Controller and the Exchange Server, and enough classroom computers for the instructor and each student.

The machine running Windows Server® 2010 Enterprise Edition and Exchange Server should have the following minimum hardware configurations:

Classroom computers (instructor and student) should have the following minimum hardware configurations:

Software requirements for the Active Directory Domain Controller and Exchange Server machine:

Software requirements for the classroom computers:

Course Content

Lesson 1: Configure Advanced Message Options

Topic A: Insert Advanced Characters and Objects

Topic B: Modify Message Settings, Properties, and Options

Topic C: Use Automatic Replies

Lesson 2: Advanced Message Management

Topic A: Sort Messages

Topic B: Filter Messages

Topic C: Organize Messages

Topic D: Search Messages

Topic E: Manage Junk Mail

Topic F: Manage Your Mailbox

Lesson 3: Advanced Calendar Management

Topic A: Manage Advanced Calendar Options

Topic B: Manage Availability Options

Topic C: Create Calendar Groups

Topic D: Manage Meeting Responses

Lesson 4: Advanced Contact Management

Topic A: Edit an Electronic Business Card

Topic B: Manage Advanced Contacts Options

Topic C: Forward Contacts

Topic D: Export Contacts

Lesson 5: Managing Activities by Using Tasks and Journal Entries

Topic A: Assign and Manage Tasks

Topic B: Record and Modify Journal Entries

Lesson 6: Sharing Workspaces with Others

Topic A: Delegate Access to Mail Folders

Topic B: Share Your Calendar

Topic C: Share Your Contacts

Lesson 7: Managing Outlook Data Files

Topic A: Back Up Outlook Items

Topic B: Change Data File Settings