Second Edition
Topic-Level Outline
Days: 1
Prerequisites: Windows
2000: Basic or equivalent experience
Unit 1: Getting started
Topic A: The program window
A-1: Exploring the Outlook window
A-2: Examining the Navigation pane
A-3: Accessing folders
A-4: Using the Advanced toolbar
A-5: Using the Reading pane
Topic B: Outlook Today
B-1: Accessing folders from Outlook Today
B-2: Customizing Outlook Today
Topic C: Getting help
C-1: Using the Type a question for help box
C-2: Using the Office Assistant
C-3: Using the Microsoft Outlook Help task pane
Unit 2: E-mail
Topic A: E-mail accounts
A-1: Discussing Microsoft Exchange Server
A-2: Configuring a Hotmail account
A-3: Configuring a POP3 account
Topic B: E-mail messages
B-1: Exploring the Inbox
B-2: Reading a message
B-3: Creating and sending a message
B-4: Working with automation features
B-5: Replying to a message
B-6: Formatting a message
B-7: Checking a message’s spelling
Topic C: Handling messages
C-1: Attaching a file to a message
C-2: Saving an attachment
C-3: Saving a message as a file
C-4: Forwarding a message
C-5: Deleting and restoring a message
Unit 3: E-mail management
Topic A: Managing e-mail
A-1: Defining delivery options
A-2: Setting up a Search Folder
A-3: Using a Search Folder
A-4: Flagging an e-mail message
A-5: Reading a read receipt
Topic B: Printing messages
B-1: Customizing page setup for printing
B-2: Printing a message
Topic C: Address books
C-1: Setting up an address book
C-2: Using an address book
C-3: Addressing a message to multiple recipients
C-4: Using mail merge
Unit 4: Contact management
Topic A: Managing contacts
A-1: Exploring the Contacts folder
A-2: Adding a new contact
A-3: Editing a contact
A-4: Adding a contact from the same company
A-5: Viewing your contacts
A-6: Creating and using a distribution list
Topic B: Categories
B-1: Categorizing a contact
B-2: Creating a user-defined category
B-3: Assigning a user-defined category
Unit 5: Tasks
Topic A: Working with tasks
A-1: Exploring the Tasks folder
A-2: Creating and deleting tasks
A-3: Editing a task
A-4: Adding a recurring task
A-5: Marking a task as completed
A-6: Inserting a task into a message
A-7: Categorizing a task
A-8: Viewing tasks
Topic B: Managing tasks
B-1: Assigning a task
B-2: Accepting a task request
B-3: Sending a task status report
B-4: Tracking an assigned task
Unit 6: Appointments and events
Topic A: Creating and sending appointments
A-1: Exploring the Calendar
A-2: Setting up an appointment
A-3: Adding a recurring appointment
A-4: Exploring Day and Week views
A-5: Exploring Month view
A-6: Displaying multiple time zones
A-7: Inserting an appointment into a message
Topic B: Categorizing appointments
B-1: Categorizing an appointment
B-2: Using colors to differentiate appointments
Topic C: Modifying appointments
C-1: Editing an appointment’s text
C-2: Modifying a recurring appointment
C-3: Deleting and restoring an appointment
Topic D: Working with events
D-1: Adding a multi-day event
D-2: Adding an annual event
Unit 7: Meeting requests and responses
Topic A: Working with meeting requests
A-1: Planning a meeting
A-2: Creating and sending a meeting request
A-3: Discussing the meeting workspace
Topic B: Responding to meeting requests
B-1: Reading and accepting a meeting request
B-2: Receiving a New Time Proposed message
B-3: Declining a meeting request
Topic C: Handling meeting responses
C-1: Reviewing meeting responses
C-2: Canceling a meeting
Topic D: Microsoft NetMeeting
D-1: Discussing NetMeeting
D-2: Scheduling a NetMeeting
D-3: Using NetMeeting
Unit 8: Customizing Outlook
Topic A: Personal folders
A-1: Creating a personal folder
A-2: Adding a subfolder
A-3: Moving and renaming a subfolder
A-4: Deleting and restoring a subfolder
A-5: Closing and opening a personal folder
A-6: Moving messages between folders
Topic B: Organizing folders
B-1: Using folders to organize the Inbox
B-2: Using colors to organize the Inbox
B-3: Using views to organize the Inbox
B-4: Managing junk e-mail
Topic C: Signatures
C-1: Defining a signature
C-2: Modifying a signature
C-3: Using signatures
Topic D: Voting buttons
D-1: Adding voting buttons to a message
D-2: Replying to a message with voting buttons
Topic E: Interacting with the Internet
E-1: Setting up a home page for a folder
E-2: Assigning and deleting a hyperlink
E-3: Using Outlook from Internet Explorer
Appendix A: Instant Messaging
Topic A: Sending and receiving instant messages
Appendix B: Microsoft Office Specialist exam objectives map
Topic A: Comprehensive exam objectives