Customer Relationship Management
Frequently asked questions and instructor notes
In addition to a manual, each student should be provided with a pad and pens or pencils for jotting down notes questions. Students should have a comfortable place to sit and ample table space to spread out their materials.
Computer requirements
If you wish to use the PowerPoint presentation, you’ll need the following:
· A Pentium-class or higher computer
· A keyboard and a mouse
· Windows 98, NT, 2000, or XP
· A minimum of 32 MB of RAM, depending on your operating system
· CD-ROM drive
· A Super-VGA monitor
· An overhead monitor projector
· PowerPoint 2000 or later, or PowerPoint Viewer
Classroom requirements
· A white board or flip chart and markers
· Slips of paper, depending on the number of students
· A printout of the CSF_evaluation.doc for each student
First-time setup instructions
The first time you teach this course, you will need to perform the following steps:
1 Download the PowerPoint presentations for the course to your computer.
a Connect to www.courseilt.com/instructor_tools.html.
b Click the link for Customer Service to display a page of course listings, and then click the link for Customer Relationship Management.
c Click the link for downloading the PowerPoint files, and follow the instructions that appear on your screen.
2 Download the data for the course to your computer.
a Connect to www.courseilt.com/instructor_tools.html.
b Click the link for Customer Service to display a page of course listings, and then click the link for Customer Relationship Management.
c Click the link for downloading the data disk files, and follow the instructions that appear on your screen.
3 Print copies of the data files to use as handouts during class.
Topic B: Frequently asked questions
1 Does this course map to any NETg courses? If so, which one(s)?
Yes. This course maps to:
Customer Relationship Management:
Fundamentals of CRM
Course number: 44031
Customer Relationship Management:
Implementing CRM
Course number: 44032
Customer Relationship Management: eCRM
Course number: 44033
Topic C: Course notes
There are no notes for this course at this time
Topic D: Additional information
There is no additional information for this course at this time