Moving from Technical Professional to Manager

Topic-Level Outline

Days: 1

Prerequisites: None

Unit 1 : Management and planning

Topic A: 0 Management basics

A-1: Recognizing the functional areas and goals

A-2: Discussing the functions of an IT manager

Topic B: 0 Management roles and skills

B-1: Organizing and staffing

B-2: Acquiring management and personal skills

Topic C: 0 IT planning

C-1: Understanding the planning framework

C-2: Planning strategically

C-3: Planning an IT project

Unit 2 : Staffing an IT team

Topic A: 0 IT recruitment basics

A-1: Identifying a position

A-2: Identifying recruitment options

Topic B: 0 Interviewing candidates

B-1: Conducting an interview

B-2: Making a job offer

Unit 3 : IT team leadership

Topic A: 0 Effective leadership

A-1: Identifying leadership qualities

Topic B: 0 Leadership styles and tactics

B-1: Identifying leadership styles and behaviors

B-2: Identifying leadership tactics

Unit 4 : Managing a team

Topic A: 0 Team building

A-1: Understanding team-building fundamentals

A-2: Training a team

A-3: Understanding teamwork

A-4: Avoiding team conflicts

Topic B: 0 Team support

B-1: Communicating with team members

B-2: Overcoming communication barriers

B-3: Managing a team effectively

B-4: Overcoming team stress

Unit 5 : Managing the IT department

Topic A: 0 Networking

A-1: Understanding network inventory

A-2: Recovering from downtime and disaster

A-3: Managing helpdesks

Topic B: 0 Hardware, software, and security

B-1: Purchasing hardware and software

B-2: Selecting the right software

B-3: Dealing with security threats

Topic C: 0 Web sites

C-1: Understanding company Web sites

C-2: Hosting a Web site

C-3: Describing e-commerce