E-mail Etiquette

TopicActivity-Level Outline

Days: 1

Prerequisites: None

Unit 1 : E-mail basics

Topic A: 0 E-mail characteristics

A-1: Writing online and versus on paper

A-2: Understanding the advantages and disadvantages of e-mail

A-3: Understanding the cultural significance of e-mail

Topic B: 0 E-mail programs

B-1: Using an e-mail program to send e-mail

Topic C: 0 When to use e-mail

C-1: Communicating by e-mail

C-2: Understanding when to avoid using e-mail

Topic D: 0 Writing an e-mail message

D-1: Using the MAIL acronym

Unit 2 : E-mail policies

Topic A: 0 Company policies

A-1: Avoiding improper e-mail messages

A-2: Ensuring employee compliance to e-mail policies

Topic B: 0 Copyright laws, viruses, and liability

B-1: Avoiding copyright infringement

B-2: Avoiding viruses

B-3: Identifying e-mail liability

Unit 3 : E-mail features and security

Topic A: 0 Features of an e-mail program

A-1: Using attachments

A-2: Using priority labels and signature files

A-3: Discussing e-mail program options

Topic B: 0 Securing e-mail

B-1: Using encryption and digital signatures

B-2: Using passwords

Unit 4 : E-mail messages

Topic A: 0 Message headers

A-1: Using headers

Topic B: 0 E-mail message body

B-1: Including proper greeting

B-2: Structuring an e-mail message

B-3: Closing an e-mail message

Unit 5 : E-mail effectiveness

Topic A: 0 E-mail recipients

A-1: Considering the factors that determine e-mail writingSetting the tone of an e-mail message

A-2: Anticipating recipient reaction

Topic B: 0 Message management

B-1: Managing your e-mail effectively

Unit 6 : Netiquette guidelines

Topic AA: 0 Netiquette style

A-1: Using proper tone

A-2: Following formatting guidelines

Topic B: 0 Emoticons and abbreviations

B-1: Using emoticons and electronic abbreviations

Unit 7 : Composing online correspondence

Topic A: 0 Online communication

A-1: Achieving the objective of the message

Topic B: 0 Language and punctuation

B-1: Improving online writing style

B-2: Using punctuation correctly

Topic C: 0 Efficient writing habits

C-1: Constructing sentences

C-2: Constructing paragraphs

C-3: Editing e-mail messages