Correcting Performance Problems
Topic-Level
Outline
Days: 1
Prerequisites: None
Unit 1 : Identifying performance problems
Topic A:0 Attendance problems
A-1: Identifying the types of attendance problems
A-2: Determining the severity of an attendance problem
Topic B:0 Achievement problems
B-1: Identifying the types of achievement problems
B-2: Determining the severity of an achievement problem
Topic C:0 Conduct problems
C-1: Identifying the types of conduct problems
C-2: Determining the severity of a conduct problem
Unit 2 : Investigating performance problems
Topic A:0 General guidelines
A-1: Following the guidelines for interviewing
Topic B:0 Performance issues
B-1: Investigating attendance problems
B-2: Identifying the factors affecting achievement
B-3: Investigating conduct problems
Unit 3 : Providing feedback to employees
Topic A:0 Addressing performance problems
A-1: Preparing for a feedback session
A-2: Following the guidelines for providing feedback
Topic B:0 Conducting feedback sessions
B-1: Following the feedback process
Unit 4 : Addressing behavioral problems
Topic A:0 Impact of problem behavior
A-1: Taking the right approach
A-2: Explaining behavioral impact
Topic B:0 Responding to employee reactions
B-1: Identifying types of employee reactions
B-2: Responding to employee reactions
Unit 5 : Disciplining employees
Topic A:0 Preparing to discipline the employee
A-1: Understanding disciplinary action
A-2: Preparing for a disciplinary meeting
Topic B:0 Conducting a disciplinary meeting
B-1: Applying disciplinary guidelines
B-2: Avoiding pitfalls during a disciplinary meeting
B-3: Conducting a disciplinary meeting
Topic C:0 Follow-up with the employee
C-1: Monitoring employee performance
C-2: Conducting the follow-up meeting