Correcting Performance Problems

Topic-Level Outline

Days: 1

Prerequisites: None

Unit 1 : Identifying performance problems

Topic A: 0 Attendance problems

A-1: Identifying the types of attendance problems

A-2: Determining the severity of an attendance problem

Topic B: 0 Achievement problems

B-1: Identifying the types of achievement problems

B-2: Determining the severity of an achievement problem

Topic C: 0 Conduct problems

C-1: Identifying the types of conduct problems

C-2: Determining the severity of a conduct problem

Unit 2 : Investigating performance problems

Topic A: 0 General guidelines

A-1: Following the guidelines for interviewing

Topic B: 0 Performance issues

B-1: Investigating attendance problems

B-2: Identifying the factors affecting achievement

B-3: Investigating conduct problems

Unit 3 : Providing feedback to employees

Topic A: 0 Addressing performance problems

A-1: Preparing for a feedback session

A-2: Following the guidelines for providing feedback

Topic B: 0 Conducting feedback sessions

B-1: Following the feedback process

Unit 4 : Addressing behavioral problems

Topic A: 0 Impact of problem behavior

A-1: Taking the right approach

A-2: Explaining behavioral impact

Topic B: 0 Responding to employee reactions

B-1: Identifying types of employee reactions

B-2: Responding to employee reactions

Unit 5 : Disciplining employees

Topic A: 0 Preparing to discipline the employee

A-1: Understanding disciplinary action

A-2: Preparing for a disciplinary meeting

Topic B: 0 Conducting a disciplinary meeting

B-1: Applying disciplinary guidelines

B-2: Avoiding pitfalls during a disciplinary meeting

B-3: Conducting a disciplinary meeting

Topic C: 0 Follow-up with the employee

C-1: Monitoring employee performance

C-2: Conducting the follow-up meeting