Cross-cultural Business Communication

Topic-Level Outline

Days: 1

Prerequisites: None

Unit 1 : Workplace culture

Topic A: 0 Basics of culture

A-1: Understanding the basics of culture

A-2: Helping someone deal with culture shock

Topic B: 0 Cultural differences

B-1: Recognizing cultural differences

Unit 2 : Differences in communication

Topic A: 0 Verbal communication

A-1: Identifying verbal communication differences

A-2: Identifying vocal quality differences

Topic B: 0 Nonverbal and written communication

B-1: Identifying nonverbal communication differences

B-2: Identifying written communication differences

Unit 3 : Communicating across cultures

Topic A: 0 Building relationships

A-1: Building relationships across cultures

A-2: Establishing rapport and building trust

Topic B: 0 Listening and responding

B-1: Identifying the process for active listening

B-2: Providing positive and constructive feedback

Unit 4 : Overcoming communication barriers

Topic A: 0 Cross-cultural communication barriers

A-1: Identifying cross-cultural communication barriers

Topic B: 0 Avoiding barriers

B-1: Avoiding cross cultural communication barriers

Topic C: 0 Interpreters

C-1: Using interpreters

C-2: Communicating through interpreters

Unit 5 : Cross-cultural business situations

Topic A: 0 Cross-cultural meetings

A-1: Attending a cross-cultural meeting

A-2: Organizing a cross cultural meeting

Topic B: 0 Negotiating and problem solving

B-1: Following the negotiation steps

B-2: Following the problem-solving steps

Unit 6 : Addressing cross-cultural issues

Topic A: 0 Communicating with co-workers

A-1: Identifying the gestures used in various cultures

A-2: Building cross-cultural teams

Topic B: 0 Writing cross-culturally

B-1: Designing a document for translation

B-2: Translating written communication