Frequently Asked Questions and Instructor Notes
In addition to a manual, each student should be provided with a pad and pens or pencils for jotting down notes and questions. Students should have a comfortable place to sit and ample table space to spread out their materials. The instructor should have a white board and markers.
Computer requirements
You�ll need the following for the PowerPoint presentation:
���� A Pentium-class or better computer
���� A keyboard and a mouse
���� A sound card and speakers
���� Windows 98, NT, 2000, or XP
���� A minimum of 32 MB of RAM, depending on your operating system
���� CD-ROM drive
���� A Super-VGA monitor
���� An overhead projector
���� PowerPoint Viewer, or PowerPoint 2000 or later
Classroom requirements
���� A white board or flip chart and markers
���� Slips of paper depending on the number of students.
First-time setup instructions
The first time you teach this course, you will need to download the PowerPoint presentations for the course to your computer. Here's how:
1�� Connect to www.courseilt.com/instructor_tools.html.
2�� Click the link for Customer Service to display a page of course listings, and then click the link for Call center management.
3�� Click the link for downloading the PowerPoint files, and follow the instructions that appear on your screen.
Topic B:�� Frequently Asked Questions
There are no frequently asked questions for this course at this time
Topic C:�� Course Notes
There are no notes for this course at this time
Topic D:�� Additional Information
There is no additional information for this course at this time