Call Center

Frequently Asked Questions and Instructor Notes

Topic A0:�� Classroom setup

In addition to a manual, each student should be provided with a pad and pens or pencils for jotting down notes and questions. Students should have a comfortable place to sit and ample table space to spread out their materials. The instructor should have a white board and markers.

Computer requirements

If you wish to use the PowerPoint presentation, you�ll need the following:

��� A Pentium-class or better computer

��� A keyboard and a mouse

��� A sound card and speakers

��� Windows 98, NT, 2000, or XP

��� A minimum of 64 MB of memory or more, depending on your operating system

��� CD-ROM drive

��� A Super-VGA monitor

��� An overhead monitor projector

��� PowerPoint Viewer or PowerPoint 2000 or later

Classroom requirements

��� A white board or flip chart and markers

First-time setup instructions

The first time you teach this course, you will need to download the PowerPoint presentations to your computer. Here�s how:

1�� Connect to www.courseilt.com/instructor_tools.html.

2�� Click the link for Customer Service to display a page of course listings, and then click the link for Call Center.

3�� Click the link for downloading the PowerPoint files, and follow the instructions that appear on your screen.

 

Topic B:�� Frequently Asked Questions

There are no frequently asked questions for this course at this time

 

Topic C:�� Course Notes

There are no notes for this course at this time

 

Topic D:�� Additional Information

There is no additional information for this course at this time