Topic-Level
Outline
Days: 1
Prerequisites: None
Unit 1 : Office protocol
Topic A:0 Office etiquette
A-1: Understanding business etiquette
A-2: Maintaining a professional appearance
Topic B:0 Cubicle and office etiquette
B-1: Practicing cubicle etiquette
B-2: Practicing office etiquette
Topic C:0 Office relationships
C-1: Developing positive relationships with co-workers
C-2: Avoiding rumors and gossip
C-3: Developing relationships with superiors and staff
Unit 2 : Professional conduct
Topic A:0 Appropriate use of the Internet
A-1: Accessing the Internet
Topic B:0 Ethical dilemmas
B-1: Handling ethical dilemmas
B-2: Maintaining loyalty and confidentiality
Topic C:0 Personal issues in the workplace
C-1: Handling personal issues in the workplace
Unit 3 : Communicating in the workplace
Topic A:0 Introductions
A-1: Introducing people
A-2: Following etiquette while being introduced
Topic B:0 Conversations
B-1: Making conversation
Topic C:0 Etiquette in meetings
C-1: Understanding meeting protocol
C-2: Conducting yourself properly in meetings
Unit 4: Etiquette
in communication
Topic A:0 Telephone courtesy
A-1: Applying telephone courtesy
A-2: Using voice mails and speakerphones
Topic B: E-mail
etiquette
B-1: Using subject lines and e-mail signatures
B-2: Composing the body of e-mail messages
Topic C:0 Writing guidelines
C-1: Formatting a business letter
C-2: Writing memos and informal letters
Unit 5 : Business functions
Topic A:0 Attending business functions
A-1: Identifying types of business functions
A-2: Following etiquette at business functions
Topic B:0 Business dining
B-1: Identifying table settings at formal dinners
B-2: Following etiquette for business dining
B-3: Handling utensils and napkins
B-4: Applying basic rules of dining etiquette
Unit 6 : Traveling for business
Topic A:0 The courteous traveler
A-1: Being a courteous traveler
A-2: Being courteous on an airplane, on a train, or in a car
A-3: Following the rules of etiquette at hotels
Topic B:0 International travel
B-1: Understanding cultural orientation
B-2: Showing respect to your hosts