Advanced Interpersonal Communication
Topic-Level Outline
Days: 1
Prerequisites: None.
Unit 1 : Communication styles and methods
Topic A: 0 Communication styles
A-1: Identifying primary communication styles
A-2: Identifying secondary communication styles
Topic B: 0 Verbal and nonverbal communication
B-1: Using verbal communication
B-2: Using nonverbal methods
Unit 2 : First impressions and building rapport
Topic A: 0 The importance of first impressions
A-1: Identifying elements of a first impression
Topic B: 0 Communicating to build rapport
B-1: Building rapport
B-2: Establishing credibility
Topic C: 0 Building positive relationships
C-1: Asking questions
Unit 3 : Building relationships through feedback
Topic A: 0 The importance of providing feedback
A-1: Using paraphrasing
Topic B: 0 Providing feedback
B-1: Providing positive feedback
B-2: Providing constructive feedback
Unit 4 : Supervisors
Topic A: 0 Understanding supervisor styles
A-1:
Handling ineffective
supervisors
A-2: Promoting an idea
Topic B: 0 Handling human resource issues
B-1: Negotiating a raise
B-2: Handling resignation
Unit 5 : Colleagues and subordinates
Topic A: 0 Communicating with colleagues
A-1: Responding to a colleague’s idea
Topic B: 0 Communicating with subordinates
B-1: Refusing a subordinate’s request
B-2: Handling dismissal
Unit 6 : Customers and vendors
Topic A: 0 Communicating with customers
A-1: Responding to complaints
Topic B: 0 Communicating with vendors
B-1: Rejecting a vendor’s proposal
B-2: Complaining to a vendor
Unit 7 : Organizational culture
Topic A: 0 Understanding organizational cultures
A-1: Adjusting to the culture
A-2: Discussing elements of organizational culture
A-3: Identifying organizational culture
Topic B: 0 Cultural networks
B-1: Using cultural networks
B-2: Discussing roles in cultural networks
Topic C: 0 Managing physical culture
C-1: Arranging meeting space
Topic D: 0 Managing emotional culture
D-1: Using positive language
D-2: Encouraging initiative