Outlook 2010:
Intermediate,
MOS Edition
Topic-Level Outline
Days: 1
Prerequisites: Windows
7: Basic, Windows Vista: Basic, or Windows XP: Basic
Outlook 2010: Basic or equivalent experience
Unit 1: Customizing Outlook
Topic A: The Outlook environment
A-1: Hiding and showing the Ribbon
A-2: Rearranging tabs and groups on the Ribbon
A-3: Hiding and removing tabs and groups
A-4: Creating a Ribbon tab
A-5: Resetting the Ribbon
A-6: Customizing the Quick Access toolbar
A-7: Changing To-Do Bar options
A-8: Customizing the status bar
Topic B: General options
B-1: Changing User Interface options
B-2: Changing your user name and initials
B-3: Making Outlook your default e-mail client
Topic C: Language and keyboard options
C-1: Adding a language
C-2: Setting the default language
C-3: Enabling language options
C-4: Removing a keyboard layout
C-5: Uninstalling a language
Topic D: Quick Steps
D-1: Using Quick Steps
D-2: Configuring Quick Steps
D-3: Creating a Quick Step
D-4: Duplicating and editing a Quick Step
D-5: Restoring the Quick Steps group to its default settings
Topic E: The Navigation pane
E-1: Changing the startup folder
E-2: Creating shortcuts and shortcut groups
E-3: Deleting shortcuts and shortcut groups
Unit 2: Working with contacts
Topic A: Address books
A-1: Viewing address books
A-2: Creating a Contacts folder and storing a contact in it
A-3: Importing contact data from Excel
Topic B: Contact groups
B-1: Forwarding a contact group
B-2: Adding contact group notes
B-3: Sending a meeting request to a contact group
B-4: Deleting a contact group
Unit 3: Customizing messages
Topic A: Message appearance
A-1: Applying a theme
A-2: Applying a Quick Style to an e-mail message
A-3: Customizing a Quick Style
A-4: Using message stationery
A-5: Modifying stationery fonts
A-6: Modifying e-mail options
A-7: Specifying a message format
Topic B: Signatures
B-1: Defining a signature
B-2: Modifying a signature
B-3: Using an electronic business card as a signature
B-4: Specifying a sending account
Topic C: Voting buttons
C-1: Adding voting buttons to a message
C-2: Replying to a message with voting buttons
C-3: Creating custom voting buttons
Topic D: Out-of-office messages
D-1: Enabling Automatic Replies
D-2: Setting Automatic Reply rules
D-3: Turning off Automatic Replies
Unit 4: Organizing items
Topic A: Folders
A-1: Creating a folder
Topic B: Searching
B-1: Using Instant Search
B-2: Performing advanced searches
B-3: Searching Calendar, Contacts, and Tasks
B-4: Customizing Instant Search
Topic C: Filters
C-1: Applying filters to find messages
C-2: Removing a filter
Topic D: Categories
D-1: Using categories to group messages
D-2: Arranging and searching by category
D-3: Categorizing a contact
D-4: Categorizing an appointment and a meeting
D-5: Assigning categories with Quick Click
D-6: Creating a category
D-7: Sorting and searching by category
Unit 5: Organizing Mail
Topic A: Organizing the Inbox folder
A-1: Changing views
A-2: Arranging and sorting messages
A-3: Exploring conversations
A-4: Managing conversations
A-5: Creating a custom view
A-6: Deleting your custom view
Topic B: Setting rules
B-1: Creating a rule
B-2: Observing a rule in action
B-3: Turning off and deleting a rule
B-4: Creating a custom rule
B-5: Testing your custom rule
Appendix A: Microsoft Certified Application Specialist exam objectives
Topic A: Exam objectives map
Appendix B: Working with folders
Topic A: Public folders
Topic B: Offline folders