Frontline Leadership

Topic-Level Outline

Days: 1/2

Prerequisites: None

Unit 1 : Frontline leadership

Topic A: 0 Learning organizations

A-1: Building a progressive environment

A-2: Identifying the need for a learning organization

A-3: Identifying the responsibilities of a frontline leader

Topic B: 0 Roles of a frontline leader

B-1: Identifying the roles of a frontline leader

B-2: Identifying the traits of a frontline leader

B-3: Communicating effectively

Topic C: 0 Frontline leadership skills

C-1: Identifying the skills of a frontline leader

C-2: Resolving a conflict

Unit 2 : Managing knowledge

Topic A: 0 Knowledge management

A-1: Managing knowledge in a workplace

A-2: Assessing an employee's knowledge

A-3: Conducting an assessment interview

Topic B: 0 Knowledge exchange

B-1: Gaining knowledge

B-2: Encouraging employees to exchange knowledge

B-3: Identifying obstacles to knowledge exchange

Topic C: 0 Using technology to exchange knowledge

C-1: Using technology to exchange knowledge

C-2: Exchanging knowledge electronically

Unit 3 : Workplace culture

Topic A: 0 The workplace

A-1: Identifying the factors affecting the workplace culture

A-2: Identifying the challenges faced by a frontline leader

A-3: Leading employees through a change

Topic B: 0 Styles of frontline leadership

B-1: Identifying autocratic and democratic styles

B-2: Promoting a positive atmosphere

B-3: Handling negative attitudes

Topic C: 0 Innovation

C-1: Innovation in a workplace culture

C-2: Inspiring employees to be innovative

C-3: Addressing failed innovations