Topic-Level Outline
Days: 1
Prerequisites: None
Unit 1: Fundamentals of change management
Topic A:0 Basics of change management
A-1: Understanding levels of change
A-2: Identifying misconceptions about change
Topic B:0 Importance of change
B-1: Understanding the benefits of change
B-2: Identifying essential areas of change
Topic C:0 Leading change
C-1: Promoting successful change
C-2: Understanding resilience
Unit 2: Change process
Topic A:0 Steps of a change process
Topic B:0 Analyze a situation
B-1: Analyzing a situation
B-2: Understanding the aspects of change
Topic C: 0 Choose an action
C-1: Choosing an action
Topic D:0 Implement the action
D-1: Creating a sense of urgency
D-2: Motivating employees
D-3: Preventing failure
Topic E:0 Monitor the progress
E-1: Monitoring the progress
Unit 3: Obstacles to change
Topic A:0 Resistance
A-1: Resisting change
A-2: Understanding negative reactions
A-3: Easing the tension
Topic B:0 Complacency
B-1: Identifying causes of complacency
Topic C:0 Crisis
C-1: Reacting to a crisis
C-2: Preparing for a crisis
Unit 4: Managing change
Topic A:0 Creativity
A-1: Encouraging creativity
Topic B:0 Commitment
B-1: Developing commitment
Topic C:0 Communication
C-1: Communicating during a change
C-2: Demonstrating support by listening
C-3: Controlling the grapevine
Unit 5: Adapting to change
Topic A:0 Truths and misconceptions
A-1: Identifying truths and misconceptions
A-2: Understanding the transition process
Topic B:0 Factors affecting response
B-1: Factors affecting response
B-2: Understanding response styles
Topic C:0 The endings phase
C-1: Understanding the endings phase
C-2: Managing the endings phase
Unit 6: Coping with uncertainty
Topic A:0 The exploration phase
A-1: Understanding the exploration phase
A-2: Understanding responses
A-3: Understanding needs
Topic B:0 Management of the exploration phase
B-1: Managing uncertainty
Unit 7: Moving forward
Topic A:0 The new beginnings phase
A-1: Understanding the new beginnings phase
A-2: Understanding needs
Topic B:0 Management of the new beginnings phase
B-1: Understanding communication guidelines