Coaching

Topic-Level Outline

Days: 1

Prerequisites: None

Unit 1 : Fundamentals of coaching

Topic A: 0 Coaching overview

A-1: Comparing coaching and managing

A-2: Avoiding the coaching process

A-3: Identifying coaching characteristics

A-4: Discussing effective coaches

Topic B: 0 Coaching foundation and strategy

B-1: Establishing a coaching strategy

Unit 2 : Coaching diverse employees

Topic A: 0 Personality styles

A-1: Understanding personality styles

A-2: Evaluating personality styles

A-3: Motivating personality styles

Topic B: 0 Trust relationships

B-1: Building trust relationships

B-2: Identifying factors for distrust

B-3: Overcoming distrust

Unit 3 : The coaching process

Topic A: 0 The coach-employee relationship

A-1: Building a healthy relationship

A-2: Maintaining a relationship

Topic B: 0 Objectives, expectations, and goals

B-1: Determining coaching objectives

B-2: Comparing expectations and goals

B-3: Setting suitable goals

B-4: Focusing on goals

Topic C: 0 Performance evaluation

C-1: Evaluating and monitoring performance

C-2: Providing positive and constructive feedback

C-3: Offering an effective reward

Unit 4 : Communication

Topic A: 0 Verbal communication

A-1: Communicating clearly

A-2: Avoiding distorted messages

Topic B: 0 Nonverbal communication

B-1: Identifying nonverbal communication

B-2: Interpreting nonverbal gestures

Topic C: 0 Effective questioning

C-1: Asking appropriate questions

Unit 5 : Interpersonal meetings

Topic A: 0 Face-to-face communication

A-1: Communicating face-to-face

A-2: Conducting a face-to-face meeting

Topic B: 0 Productive confrontations

B-1: Confronting an employee