Outlook 2010:

Topic-Level Outline

                         Days:  1

         Prerequisites:  Windows 7: Basic or equivalent experience

                         Unit 1 :  Getting started

                               Topic A: 0  The program window

                               A-1:                               Exploring the Outlook window

                               A-2:                               Examining the Navigation pane

                               A-3:                               Accessing folders

                               A-4:                               Navigating tabs

                               A-5:                               Using the Reading pane

                               A-6:                               Using the To-Do bar

                               Topic B: 0  Outlook Today

                               B-1:                               Accessing folders from Outlook Today

                               B-2:                               Customizing Outlook Today

                               Topic C: 0  Getting help

                         C-1:                         Getting help

                         Unit 2 :  E-mail

                               Topic A: 0  Reading e-mail messages

                               A-1:                               Exploring the Inbox

                               A-2:                               Previewing and reading a message

                               Topic B: 0  Creating and sending e-mail messages

                               B-1:                               Creating and sending a message

                               B-2:                               Working with automation features

                               B-3:                               Formatting a message

                               B-4:                               Checking a message’s spelling

                               Topic C: 0  Working with messages

                               C-1:                               Replying to a message

                               C-2:                               Forwarding a message

                               C-3:                               Deleting and restoring a message

                               Topic D: 0  Attachments

                         D-1:                         Sending and forwarding attachments

                         D-2:                         Inserting, attaching, and compressing images

                         D-3:                         Previewing and saving an attachment

                         Unit 3 :  E-mail management

                               Topic A: 0  Message options

                               A-1:                               Defining delivery options

                               A-2:                               Specifying a delayed e-mail delivery

                               A-3:                               Specifying an e-mail reply address

                               A-4:                               Using delivery and read receipts

                               A-5:                               Flagging an e-mail message

                               Topic B: 0  Junk e-mail

                               B-1:                               Exploring junk e-mail management features

                               Topic C: 0  Search folders

                               C-1:                               Setting up a Search folder

                               C-2:                               Using a Search folder

                               Topic D: 0  Printing messages

                         D-1:                         Customizing page setup for printing

                         Unit 4 :  Contact management

                               Topic A: 0  Working with contacts

                               A-1:                               Exploring Contacts

                               A-2:                               Adding contacts

                               A-3:                               Modifying a contact

                               A-4:                               Attaching items to a contact

                               A-5:                               Adding a contact from the same company

                               A-6:                               Sending and saving contacts

                               A-7:                               Viewing your contacts

                               A-8:                               Editing an electronic business card

                               Topic B: 0  Contact groups

                               B-1:                               Creating and using a contact group

                               B-2:                               Modifying a contact group

                               Topic C: 0  The People Pane

                         C-1:                         Examining the People Pane

                         C-2:                         Viewing custom photos in the People Pane

                         C-3:                         Viewing contact details

                         Unit 5 :  Tasks

                               Topic A: 0  Working with tasks

                               A-1:                               Exploring the Tasks folder and the To-Do bar

                               A-2:                               Creating and deleting tasks

                               A-3:                               Editing a task

                               A-4:                               Adding a recurring task

                               A-5:                               Marking a task as completed

                               A-6:                               Viewing tasks

                               Topic B: 0  Managing tasks

                         B-1:                         Assigning a task

                         B-2:                         Accepting and declining a task request

                         B-3:                         Sending a task status report

                         B-4:                         Tracking an assigned task

                         Unit 6 :  Appointments and events

                               Topic A: 0  Creating and sending appointments

                               A-1:                               Exploring the Calendar

                               A-2:                               Setting up an appointment

                               A-3:                               Adding a recurring appointment

                               A-4:                               Creating an appointment from an e-mail message

                               Topic B: 0  Modifying appointments

                               B-1:                               Editing an appointment’s text

                               B-2:                               Modifying a recurring appointment

                               B-3:                               Deleting and restoring an appointment

                               Topic C: 0  Events

                               C-1:                               Adding an event

                               C-2:                               Adding an annual event

                               Topic D: 0  Calendar views

                         D-1:                         Exploring Calendar views

                         D-2:                         Exploring Calendar shortcuts

                         D-3:                         Customizing the Calendar

                         D-4:                         Displaying multiple time zones

                         D-5:                         Adding holidays to the Calendar

                         Unit 7 :  Meeting requests and responses

                               Topic A: 0  Meetings

                               A-1:                               Creating and sending a meeting request

                               A-2:                               Reading and accepting a meeting request

                               A-3:                               Adding and removing calendars

                               A-4:                               Scheduling a meeting

                               A-5:                               Declining a meeting request

                               A-6:                               Adding a recurring meeting

                               A-7:                               Proposing a new time for a meeting

                               A-8:                               Modifying a meeting

                               Topic B: 0  Managing meetings

  B-1:  Reserving resources in a meeting request

  B-2:  Reviewing meeting responses

  B-3:  Adding meeting attendees

  B-4:  Contacting meeting attendees

  B-5:  Canceling a meeting